Maria Portugal Terracota

Frequently asked questions

What are the delivery charges?

We deliver free of charge for all retail orders over $99.00 within New Zealand excluding oversized items.

Charges apply for orders under $99 or if the order is for an oversized item.

Delivery Charges:

North Island $8 for orders under $99.

South Island $15 for orders under $99.

Oversized Items

Auckland $15

Rest of North Island $20

South Island $39

When will I receive my order?

We will process and dispatch your order as promptly as possible within standard business hours. Orders placed before 12pm Monday to Friday will be processed within the same day, orders placed after 12pm
Monday to Friday or anytime Saturday or Sunday will be processed on the next business day.

Courier times are 1-3 working days. Please note that courier delivery times are estimated and do not include processing and dispatch. You will receive an email confirming that your order has been shipped.
When supplying a delivery address where possible use a physical address where there will be someone present to receive your delivery between 9am - 5pm weekdays.

Please note that we are not held responsible if a parcel is stolen, lost or damaged after your parcel is delivered to your physical address. Our insurance covers the item only up to the point of delivery.

Do you deliver internationally?

At this stage we do not offer international shipping outside of New Zealand.

What can I do if my order doesn't arrive within the expected timeframe?

If you haven’t received your parcel after the expected delivery time, please email us at info@harperhome.co.nz with your order details and we’d be happy to look into it for you.

I have received an order that’s not mine, what should I do?

We apologise, sometime mistakes happen, please email us at info@harperhome.co.nz and we’ll take care of it as smoothly as possible.

Can I return an item?

If something in your parcel is not quite right please send it back, and we'll exchange it or refund the price. You can return or exchange any item purchased through our online store within 14 working days (with the exception of sale items). Please contact us within this timeframe at info@harperhome.co.nz to communicate your intention to return or exchange.

Items must be returned unused and unaltered with all original packaging intact. Original shipping costs will not be refunded unless the item was incorrect or faulty. The cost of return shipping will be your responsibility unless the item was incorrect or faulty. You will be responsible for the item until it reaches us. We will advise you via
email once we have received your goods.

Damaged, faulty or incorrect delivery?

If something in your parcel is damaged or not what you ordered please send it back, and we’ll exchange it or refund the price. Any
faulty or incorrect product may be returned or exchanged within 14 working days. You must process your request for a return within 7 days from when your order was placed, or please contact us immediately upon discovering the fault or error at info@harperhome.co.nz

Once we receive the item we will repair, replace or refund the item within 5 working days. If the item is faulty or incorrect we will
cover the cost of return shipping and cover all shipping costs incurred in replacing the item. We will advise you via email once we have received your goods.

Can I return sale items?

If you’ve received a sale item that’s faulty or not what you ordered, please follow the general returns process. Please choose sale items carefully, as we can’t return or exchange them for change of mind.

Letti Pedestal Bowl White W36cm

Letti Pedestal Bowl Black W36cm

Letti Pedestal Bowl White W26cm

Letti Pedestal Bowl Black W26cm

Hana Urn Vase

Hana Sculpt Vase

Hana Geo Vase

Hana Bouquet Vase

Cole Handled Vase Black

Castelo Vase H18cm

Castelo Vase H12.5cm

Castelo Column Vase H32.5cm

Branco Vase H32cm

Branco Vase H20cm

Obi White Vase

Obi White Bud Vase

Obi Blackened Pearl Vase

Pied Vase White

Pied Vase Smoke Blue

Pied Vase Sea Green

Nina Bouquet Vase

Melfi Oval Dish L36.5cm White

Melfi Oval Dish L36.5cm Green

Melfi Oval Dish L24.5cm White

Shop by collection

09 572 0030

info@harperhome.co.nz

Showroom Open

Contact us

Frequently asked questions

Delivery Charges:

Oversized Items